About Me
Dedicated customer advocate driven to deliver exceptional customer experiences in every interaction. As a self-employed consultant, I apply advanced technology skills to ensure client satisfaction is consistently achieved.
Skills
Operating Systems
• macOS, Windows
• Windows
• iOS
• Typing speed of 50 WPM
Software
• WordPress and FTP
• Office 365
• Unified Service Desk for Dynamics 365
• Adobe Lightroom and Photoshop
• Remote Technical Support
• Video Conferencing Software
My Key Skills
• Active listening
• Communication
• Computer
• Customer service
• Problem-solving
• Time management
Spoken Languages
French (native)
English (C2, fluent)
Spanish (A2, elementary)
Japanese (A1, beginner)
Italian (A1, beginner)
Certifications
Google UX Design Professional Certificate
Google via Coursera
Ongoing 2/7
Interests
Photography, traveling, cars, new technologies, learning new languages, reading, music and cooking.
Work Experience
Technology Consultant
Small business computer diagnosis and repair
September 2015 – Present | Paris, France and Remote
- Customer Relations:
• Established and expanded a loyal customer base through referrals.
• Timely and accurate response to customer queries via phone, email, or chat. - Technology Integration and Web Development:
• Set up remote workspaces, integrating technologies for efficient business
operations.
• Translated business requirements into technology solutions, conducting cost/benefit analysis.
• Installed, diagnosed, and resolved issues on various computer equipment, including wireless networks.
• Created a private vacation rental and photography website, managing design to
implementation. - Technical Proficiency:
• Proficient in operating systems, computer maintenance, and advanced knowledge
of Office 365, CRM tools and social media platform tools.
Customer Advocate
Ford of Canada – Percepta
December 2022 – March 2022 | Remote
- Customer Interaction and Support:
• Warmly greeted customer calls, actively listened, and managed conversations
professionally.
• Owned end-to-end customer experience, displaying knowledge and addressing
needs with empathy.
• Acted as a liaison between customers, service support, and dealership via phone
and email. - Comprehensive Assistance:
• Assisted customers in vehicle selection, specifications, repair, and rental
processes.
• Managed underwriting process, ensuring all required documentation for financing
determination. - Collaboration and Education:
• Collaborated with internal teams to resolve issues promptly.
• Informed and educated customers on products and services.
Education
Bachelor’s in English – International Studies
2020 | Paris, France
Sorbonne Nouvelle University
CAP Signalétique et Décors Graphiques
2009 | Bagnolet, France
Lycée Polyvalent Eugène Hénaff